COVID-19 gave rise to a global transformation at the business level, forcing a race for digital acceleration, so that SMEs could keep their businesses. The digital transformation has not only saved many businesses, but opened up horizons and opportunities for others, and in the process, people themselves have learned to deal with digital services, whether in their purchases or dealing with bureaucratic issues. It was many months of 2020 to experience this new reality, in an uncertainty of what the post-COVID future will be like19.
IDC believes that the global economy will continue on its “digital destiny”, driven by the reactions and disruptions caused by the pandemic during this 2020. Most products and services are now based on a digital delivery model, or at least, need digitization boost to remain competitive.
In the expert’s estimate, 65% of the Gross Domestic Product, globally in 2022, will be based on digitization, with an estimated IT solution spending of around US $ 6.8 billion between 2020 and 2023.
IDC has outlined 10 forecasts of key trends in the path that technology will take until 2026.
Forecast 1 – Cloud-based IT: According to IDC, based on the lessons learned, by the end of 2021, about 80% of companies will introduce mechanisms to move to a cloud-based infrastructure, taking advantage of applications that are twice as fast as before the pandemic.
Prediction 2 – Acceleration of cutting edge technologies: IT operations have forced to disperse resources to key locations that have become vital to many businesses: hospitals, factories, transportation centers and many spaces where businesses change quickly. And this is where critical innovations are applied, such as augmented and virtual reality, IoT, robotics, autonomous vehicles, 3D printing, AI and cognitive intelligence and fast image processing, to name a few. By 2023, there will be an acceleration of 80% investment in these resources, according to the expert.
Prediction 3 – Hybrid systems by design: Until now, companies have been forced to adapt to the circumstances, but with all that has been learned, until 2023, they will adopt hybrid systems that were created from scratch. The idea is that all workers have access to all the necessary resources and in a safe way to carry out their work, in the same consistent and contextual way. And whether in your favorite equipment or workplace, whether remotely or in the company or switching between locations, the solutions will allow this dynamic.
Forecast 4 – Dealing with technical debt: One of the consequences of this pandemic crisis will be to overcome what is called technical debt, which was accumulated, until at least 2023. About 70% of CIOs will be overshadowed by this problem, causing financial stress, some lack of inertia in IT agility, forcing the migration to the cloud. IDC explains that many CIOs had to take shortcuts, literally decide things overnight, by skipping important IT protocols to solve immediate problems. This caused a technical debt that needs to be overcome.
Prediction 5 – Digital Resilience: By 2022, IDC predicts that companies focused on digital resilience will adapt to disruption and will extend their services to respond to new conditions 50% more quickly than those that focus on restoring existing business resilience levels . The COVID-19 pandemic highlighted the ability and ability to adapt to respond to unplanned events and business disruptions. And with this lesson learned, companies will bet on their digital resilience for any other problem that may arise.
Forecast 6 – Autonomous platforms: In 2023, a cloud ecosystem will emerge with expanded control of resources, with real-time analysis, which will serve as the base platform for any IT and automated business initiatives anywhere. IDC says that companies should stop being just dependent on pre-established models and focus on automated solutions built on an adaptive, self-regulating and cloud-based platform, which can be accessed from anywhere, but centrally governed.
Forecast 7 – Investment in AI: In 2023, driven by the goal of introducing intelligent products and services, about a quarter of G2000 companies will acquire at least one startup linked to AI software, in order to have differentiating skills and intellectual properties. And IDC even gives examples of companies like McDonalds, IKEA, Mastercard, Nike or Walmart that have already made these types of acquisitions.
Forecast 8 – New Information and Communication Technologies Ecosystem: In 2024, about 80% of companies will review their relationships with their suppliers and partners in order to better execute their digital strategies, with regard to the use of autonomous IT resources and operations. COVID-19 accelerated the digital transformation and the reimagination of business models. C-Suits suppliers are looking for collaborations with silicone component vendors, cloud service providers, communications and business applications to accelerate market disruption and become more agile. These partnerships involve more direct sharing, balance and joint creation of new intellectual properties.
Forecast 9 – Circular IT economy: By 2025, 90% of G2000 companies will require the reuse of materials in the hardware in the IT supply chairs, with carbon neutral installations and low energy consumption as prerequisites for doing business. Most companies will want to be aligned with sustainability initiatives.
Prediction 10 – People still matter: During 2023, IDC predicts that half of the companies that bet on hybrid work or made efforts in automated businesses, either they will be postponed or they will fail due to the disinvestment in the creation of specialized teams and with the respective tools in IT, security and DevOps. CIOs and their IT teams will continue to play a critical role in the adaptation, flexibility and resilience of companies and in the fast changing conditions. Teleworking proved to be good for many workers, but also for the business. IDC predicts that after the pandemic, work from home will continue.